Refund and Exchange Policy

Refund & Exchange Policy

At My Basic Skincare, we strive to ensure that every order reaches you in perfect condition.

Exchanges:

• We do not accept returns.
• Exchanges are only available in case of wrong products sent or damaged items.
• To request an exchange, please contact us within 48 hours of receiving your order at 0321 4687590 or via email at mybasicskincare31@gmail.com.
• Our team will guide you through the exchange process and ensure a smooth replacement.

Note: Please check your order carefully upon delivery. Products must be in their original packaging for exchanges.